Contact Us

LAFCU makes it easy for you to contact us when you need assistance. Have a question about your credit union membership? Need assistance with your debit or Visa® card? Would you like more information about loans or online banking? As your local credit union serving Los Angeles, we’re happy to help.

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To get help from LAFCU quickly, use your mobile device to text any of the below "Automatic Response KeyWords" or word combinations to 8186386331 then get a rapid reply with a helpful link. Opting-in is not required and no personal data is collected. When texting, message & data rates may apply (this relates to charges your mobile carrier may charge you for sending or receiving texts, based on your texting plan):

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Phone

Contact Center 

(877) 695-2328 (MY LAFCU)

"Angie": The 24/7 Virtual Assistant 

Live Agents:

• LAFCU Contact Center Representatives: 8am to 5pm Mon. to Fri.

• Afterhours Support Team: After 5pm Mon to Fri; Weekends, & Holidays 

Fax

  • Contact Center: (818) 242-5812 
  • Consumer Loans: (818) 242-6323 
  • Real Estate Loans: (818) 552-1098 

"Angie" 24/7 Virtual Assistant Help

  • CHAT: Click the Angie avatar on the lower right of any LAFCU web page, then type your questions in the chat window & get replies quickly.
  • SPEAK: Call (877) 695-2328 & Angie will answer your spoken questions.
  • Learn more

Debit Card Services

  • Card Activation or Change Card PIN (“PIN Now”): (866) 985-2273
  • Lost, Stolen or Fraudulent Card reporting: (888) 918-7820 

Visa® Card Services:

  • Card Activation: (800) 527-7728
  • Change Card PIN (“PIN Now”): (888) 886-0083
  • Lost, Stolen or Fraudulent Card reporting: (866) 820-2911 

Visa® Card Balance Inquiries:

  • English or Spanish: (866) 820-2911
  • TDD/Hearing Impaired: (800) 221-7728
  • Collect from outside the US: (410) 581-9994

Mailing Address

P.O. Box 53032 - Los Angeles, CA 90053-0032